How can we help you?

Perfume and soap accelerate fading. Be careful when wearing your jewelry in a chlorinated pool or the ocean. This can do more damage in an hour than several years of wear. Chlorine in pools, hot tubs, and even cleaning products will attack the other metals.

Contact with certain chemicals or environments can affect the integrity of your jewelry: Perspiration (sweat), perfume, detergents, chlorine, salt water, and silver polish.

You can view our care instructions on the Care Instructions page.

If a single earring can be purchased, the product description will say "price per piece (1)".

If an earring set can be purchased, the product description will say "price per set (2 pieces)".

Ear Cuff's are sold individually.

We offer the following payment methods:

Credit Cards

We support Visa, Mastercard and American Express as credit cards.

Apple Pay

We support Apple Pay for expedited payment processing.

PayPal

We support PayPal for expedited payment processing.

Twint

We support Twint for expedited payment processing.

Additional information:

All payments are processed in CHF.

We currently ship to the following countries:

Switzerland

Liechtenstein

Germany

Austria

You can find the cost of shipping options to each country from the delivery cost table.

Eventual customs or import duties will be charged once the package reaches its destination country.

Unfortunately, we have no control over these fees and cannot tell you what the cost will be, as customs regulations and import duties vary greatly from country to country. To ensure that there are no surprise fees when you arrive in your country, you can contact your local customs office before placing your order.

Should you have received a wrong delivery or defective item, please send an e-mail to: support@nalanishop.ch

If the items you are returning meet the Returns Policy, you can follow the instructions on the Returns page to return your items and receive a refund.

Refunds will be issued within 10 business days of receipt.

Please contact us at support@nalanishop.ch, we will try to help you as soon as possible. 

You can view our policy on the returns policy page.

All return shipping costs are your responsibility unless it is a wrong delivery or defect.

You can enter a discount code on the checkout page.

Maximum one discount code, coupon or promotional offer per order. If the item is already reduced, it is not possible to apply another discount.

A discount code can not be applied after completing an order.

No, with us there is no minimum order value.

Do you already have a ring? If so, grab it to measure the inside diameter! Then compare the diameter with our size chart.
Scroll down the same page and follow the steps to measure the circumference of your finger!

If you still have further questions, please contact our support: support@nalanishop.ch, we look forward to hearing from you.

As an online retailer, our prices occasionally change without notice depending on demand, inventory and upcoming promotions. In this case, we are not able to refund the difference.